SHIPPING POLICY
Thank you for visiting and shopping at Anoint Skincare. We are based in Kerikeri, Northland, New Zealand. Please carefully read the following information that constitutes as our Shipping Policy. If you have any questions regarding this policy, please feel free to contact us.
ORDER PROCESSING
All orders are processed within 1-2 business days. Orders are not processed on weekends or holidays. If we are experiencing a high volume of orders, or for any reason there will be a significant delay in dispatching your order, we will contact you to let you know. If your order is urgent please contact us for assistance.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
DELIVERY ADDRESS
Orders are automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Please provide a physical address for shipping as we cannot deliver to PO Boxes. Some addresses may have delivery restrictions that are beyond our control or delivery conditions that we are not able to meet. In these situations, we will contact you to come to a mutually agreeable solution.
Once your order has been dispatched, we cannot change the shipping address, but it may be possible for the courier company to redirect your order. In this situation we will give you all the details you need to contact the courier company directly to discuss your options.
ADDING TO AN EXISTING ORDER
If you would like to add to an existing order, please contact us immediately by email or phone with your order number so we can check if this is possible. Please note we are not able to your order if it has already been dispatched. Additional products ordered will need to be paid via Direct Banking to (avoid additional shipping charges) and will be added to your order once payment has cleared.
DELIVERY TIMEFRAMES
Please note, weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays to the delivery timeframes given below for both Domestic and International Shipping.
If for any reason we anticipate there will be a significant delay in your order arriving, we will contact you to let you know.
DOMESTIC SHIPPING & RATES
Orders sent within New Zealand are shipped via Courier Post and and require a signature as proof of delivery. Within New Zealand we offer flat rate shipping.
Deliveries to rural delivery addresses will usually take one to two days longer than the delivery timeframes given above, as rural deliveries are often handled by a third party.
Please note, due to the nature of the rural delivery network, consignments to rural locations may be left without signature or proof of delivery. As such, we cannot accept responsibility for lost or stolen items that have been delivered to rural addresses. We will however do our best to find a mutually acceptable solution if your order goes missing.
ZONE
North Island
South Island
UP TO 2KG
$ 5.50 (NZD)
$ 8.50 (NZD)
PER ADDITIONAL 0.5KG
$ 0.00 (NZD)
$ 0.00 (NZD)
SHIPPING TIMEFRAME
2-3 Working Days
3-5 Working Days
INTERNATIONAL SHIPPING & RATES
Orders sent outside of New Zealand are shipped via NZ POST as Air Parcels Please find below a list of the countries we are currently able to ship to. If your country is not listed below, or you are unable to select your country at checkout, please contact us so we can find a solution for you.
International shipping rates are priced in New Zealand Dollars (NZD) and calculated according to distance, size and weight. We endeavour to provide you with the lowest possible rate for shipping.
ZONE 1
Australia
UP TO 2KG
$ 20.00 (NZD)
PER ADDITIONAL 0.5KG
$ 3.00 (NZD)
SHIPPING TIMEFRAME
7-14 Working Days
ZONE 2
China
India
Japan
Singapore
South Korea
UP TO 2KG
$ 64.00 (NZD)
$ 64.00 (NZD)
$ 64.00 (NZD)
$ 64.00 (NZD)
$ 64.00 (NZD)
PER ADDITIONAL 0.5KG
$ 10.00 (NZD)
$ 10.00 (NZD)
$ 10.00 (NZD)
$ 10.00 (NZD)
$ 10.00 (NZD)
SHIPPING TIMEFRAME
2 – 3 Working Days
2 – 3 Working Days
2 – 3 Working Days
2 – 3 Working Days
2 – 3 Working Days
ZONE 3
Canada
USA
UP TO 2KG
$ 84.00 (NZD)
$ 84.00 (NZD)
PER ADDITIONAL 0.5KG
$ 12.00 (NZD)
$ 12.00 (NZD)
SHIPPING TIMEFRAME
2 – 3 Working Days
2 – 3 Working Days
ZONE 4
Denmark
France
Germany
Ireland
Italy
Netherlands
Norway
Spain
Switzerland
United Kingdom
UP TO 2KG
$ 100.00 (NZD)
$ 100.00 (NZD)
$ 100.00 (NZD)
$ 100.00 (NZD)
$ 100.00 (NZD)
$ 100.00 (NZD)
$ 100.00 (NZD)
$ 100.00 (NZD)
$ 100.00 (NZD)
$ 100.00 (NZD)
PER ADDITIONAL 0.5KG
$ 12.00 (NZD)
$ 12.00 (NZD)
$ 12.00 (NZD)
$ 12.00 (NZD)
$ 12.00 (NZD)
$ 12.00 (NZD)
$ 12.00 (NZD)
$ 12.00 (NZD)
$ 12.00 (NZD)
$ 12.00 (NZD)
SHIPPING TIMEFRAME
3 – 4 Working Days
3 – 4 Working Days
3 – 4 Working Days
3 – 4 Working Days
3 – 4 Working Days
3 – 4 Working Days
3 – 4 Working Days
3 – 4 Working Days
3 – 4 Working Days
3 – 4 Working Days
ZONE 5
Russia
South Africa
UP TO 2KG
$ 168.00 (NZD)
$ 168.00 (NZD)
PER ADDITIONAL 0.5KG
$ 22.00 (NZD)
$ 22.00 (NZD)
SHIPPING TIMEFRAME
3 – 5 Working Days
3 – 5 Working Days
INTERNATIONAL CUSTOMS, DUTIES & TAXES
Please note any additional fees imposed during or after shipping (customs tariffs, taxes, etc) are the responsibility of the customer and Anoint Skincare is not responsible for any additional fees that are applied to your order.
